SmartLabel Aims To Ease Online Shoppers' Returns
2005-08-29 09:55:00
Newgistics Inc. has announced the release of a new SmartLabel, which aims to improve convenience and control for retailers processing returns.
The pre-paid, pre-addressed bar-coded SmartLabels can be affixed to return packages and dropped off at any U.S. Postal Service collection point. The barcode links the package to a customer's invoice, improves tracking and provides package visibility.
Ninety-two percent of consumers in a recent Harris Interactive survey reported being likely to shop online or through catalogues if the return process is convenient. The survey was commissioned by Newgistics, which manages returns for J. Crew, Neiman Marcus and Abercrombie & Fitch.
Newgistics, an Austin, Texas-based returns management company, has a patent pending on Intelligent Returns Management.
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